Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Tudor. On top of that, Virgin Media also offers a self-install option. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). That wire will be fine - depending on the phone you are connection you may need pins 2 & 5 or if ring is required 2, 3 & 5. You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. I will private message you now to confirm your details. I was told when purchasing the broadband package that fibre was available here and already in. Behold the power of Powerline. See this. All the wall sockets I can see are for BT. Last edited: 21 Jul 2010. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. You may need to use the. 95 – £ 59. Virgin Media. The PC had no signal. So, a 50 minute broadband, TV and phone. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Always assuming the cable will reach to the BT junction box of course. I really want to sign up now before I move into. . As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. I am so sorry to hear that you seem to be missing a wall socket in the home. You’ll then be able to use your same old phone to make. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Once you have the adapter, you can use it to plug your phone into your hub. I was told that the new property had virgin media services until January 2021 so I wouldn't need an engineer. #4. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The steps that the Virgin. 0 Kudos. 7 Feb 2011. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Then push the connector VM have provided over the screw thread. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. Not had any success calling. The Stream remote. The Virgin wall sockets just have one connector at the bottom. Your telephone service from any of the UK Service Providers, other than Virgin. My VM Router is is my office adjacent to hall. But I have no Virgin Media Wall socket in my house. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. The second two black cables are from a satellite dish, used by. Sometimes there is no wall box, just a trailing cable. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. The only phone socket available is the TEL1 socket on the back of the VM hub. Provides a range of audio and video signal connections. Re: Move Virgin wall socket - Virgin Media Community - 5409168. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Plug the cables into the hub. Using high quality coax cable is a must too. The problem is the Hub is in my Study and the - 4964746. 11ax), improved security (e. If speeds aren’t as good as they could be, try your Pod in different places. KIDDERMINSTER. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Posts. 4 2 Within 2 minutes press theSocket. Don’t plug the power cable into a plug socket yet. And a bonus, I am sure the picture quality and colour on my Smart TV is better and sharper now with the new. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. My Virgin Media App. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. 2 hours ago. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. Then another 5 metre along another living room wall. It should be free of charge. Country. 3 weeks ago. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Make sure the Hub is switched on at the back. Now to my Issue: I opted for the self-installation ki. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. You need something called a barrel to connect the two. Back a step. I wanted to check with people on here before trying to get an engineer in, just. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Perfect for when you can’t all decide on what to watch. Installing Virgin Media banda for the primary set . The wall socket is - 5109379A second telephone is plugged into a wall socket downstairs with the Virgin number. However, if you are leaving Virgin Media and desperate to get out of your contract early, BT will credit your new account with up to £300 if Virgin charges you termination fees. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Location. I was told when purchasing the broadband package that f. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. The box and cables may have been removed by the previous occupiers. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. . Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. And, of course, you can only use boxes supplied by VM. Make sure to take our kit with you when you move. Plug the power supply into a mains socket. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Switched On Families. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Thank you. Tech Chatter. Paul. Remember, have your Virgin Media network name and WiFi password ready. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. I understand that I - 5136713. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. I don't work for Virgin Media. It allows your computer to send information along your network. All forum topics. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. i. I'm just waiting on VM to contact me on here now to arrange it. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You arnt getting any Internet to the switch. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Sometimes there is no wall box, just a trailing cable. Re: Using existing Bt sockets with virgin. 3. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. Installing and configuring your kitRe: Moving broadband socket. Account - Mobile. See where this Helpful Answer was posted. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 24 Jan 2007. QuickStart, set up and connections. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. We appreciate you reaching out to us for this query. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. VM will usually only supply a Quickstart to a property that had VM previously. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. As mentioned by Adduxi, the moving of your wall socket, does come at a one-time cost of £25, which is applied to the next bill after the visit. Connect the black-banded end of the isolator cable to the socket of your Hitron. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Plug the cables into the hub. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). 14,065. e, totally within a tiled roof) Before I bought the lease, I checked on VM website and get the impression that VM is serving to the property already. Buy the appropriate extension cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Preparing for Landline changeover to fibre. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. on 27-10-2022 09:24. Your number will transfer to the Virgin socket. Browse Virgin Media Virgin. Browse. That is the way I want it to stay. It’s important you talk to your provider about how the service will work for you. The new fibre phone line is designed to work with the same phones as the old copper line. I had 2 plugs and 2 bulbs in my old property - with no issues. On the day of activation, connect your new router to the master phone socket. Solved: Hi - I need the Broadband wall socket and telephone socket moved. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. Business, Economics, and Finance. Very Insightful Person. Like the TV cable we have too. Broadband. I've got a new hub 5 and want to take advantage of it on my pc. Solved: Could someone please contact to arrange to move my socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. The distance is approximately 12 metres. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. In any case your contract prohibits you moving it yourself. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. Jun 1, 2007 #16. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Chris. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Vonage 2nd line. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. I've tried calling Virgin Media on 150. I plugged my pod into a socket and connected the ethernet cable to it instead of the Hub (now the PC is getting the signal from the Pod's ethernet port) and nothing happened. Manage Your Account. Plug into the wall socket. No internet, unfortunately. Don't touch it. on 22-03-2023 11:44. VM. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 5m. Turn on and start the hub. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. My question is, will the old socket still be live? Or will it just be re-moved to the new place? Id like to have 2 sockets live in the room if possible incase I want to move the TV again. The new fibre phone line is designed to work with the same phones as the old copper line. The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. QuickStart, set up and connections. g. Here you’ll find all the help you need for Virgin Media related problems and issues. Connect the end of the 1. -a power cable for the hub's adapter. I don't have a virgin media wall socket and this is stressing me out. 1. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I can’t find a wall socket anywhere that matches those indicated by virgin. It is possible to re-enable the existing sockets with this CV21 upgrade. Home Phone. Stay safe online. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. My Virgin Media App. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. A new secure password will be generated for you. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Pack our kit. What type of cable does Virgin Media use? SSL Coax. Various cable mediums are used in modern systems to transmit data. Aug 16, 2014. Push the red label end of the white cable, into the wall socket. . Your "loss of signal" point is a good one. SpeedWow can’t wait to have a BQM looking like this. Hi Swifty-one, welcome back to the community. 0a output. Just push to fit. Various cable mediums are used in modern systems to transmit data. Both Sky and Virgin Media will be reluctant to let you go. Options. However, I do not have any of the specified wall sockets available. You need something called a barrel to connect the two. The cable fits in the socket shown in the image attached. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. My problem, like many others is the main phone line is in one room and the hub in another. wondering if anyone can help. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. A single cable modem can also be added to the same wiring backbone in your house. 1. I am happy to help with this. A power adaptor to plug into the Stream box and a power socket at the wall. Cable TV & Virgin Media TV Boxes & Services . There are 10 types of people: those. Schneider Electric Lisse Deco 1-Gang Duplex Multimedia Socket Polished Chrome with White Inserts (715FF) compare. That is the way I want it to stay. All our services will be set up so, once you’re in your. See where this Helpful Answer was posted. Currently customers supplied by non-copper networks, such as those with Virgin Media broadband, who want to switch between different networks, say from fibre optic to copper or between two different cable providers, need to contact both their existing and new providers. I therefore need to get the virgin internet from the front room to the offic. Switching broadband provider is as easy as 1, 2, 3…. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. - 5266634. on 12-01-2023 11:15. the other Virgin Media boosters will connect to this one. You . Virgin Media;. on 17-12-2022 10:39. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Faceplates after second visit. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Options. Sky will credit your account with up to £100 if Virgin charges you termination fees. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Teki Screwfix Select. Moving a Virgin Superhub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Moving the cable , disconnecting the box , then reconnecting is very easy. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. I asked the person on the phone multiple times if she was sure, and she. It is one of the largest. 0 Kudos. Virgin Media; My Virgin Media; Shop;. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. TV box - 15 mins. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Hi, I've received an SMS message saying I will be switched to the fibre phone on the 11th May and I would be sent an adapter to connect to my hub. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. DTully. The one thats on the bottom is the one you need for Virgin. 01/09/14 - 13:14 #2. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). See where this Helpful. Manage Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. We need to remove the box inside aswell to decorate. What needs to be done is for the new Virgin Media CV21 connection. Thank you for your help. . Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). This video will show you how to install a Virgin Media extension cable. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. ) The hub will be in here too. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. A coax cable will also need to be installed by Virgin Media for the live TV signals. Go to Account settings, then Account details b. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. I only need them moved by less than a 30 cm. In your Stream kit you’ll find everything you need to get the Stream box up and running. 2 weeks ago - last edited 2 weeks ago. 5m/4. Step 5. Firstly a 6 metre run along the living room wall. Step 2: Order your Sky Broadband service. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. My dad bought the 1gbps package and arranged the delivery for - 5273209. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. #11. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Hi I have the same query, I need an engineer to move our 2 virgin media entry points please - 5109379 - 2. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Ultrafast Broadband. Step 2: Order your TalkTalk Broadband service. All the sockets are put in for you if they do not exist already e. Please look out for the private message and we can get started. Screwless Faceplate.